Membership FAQs
Q: I want to buy a gift Membership, do you have gift certificates?
A: Yes, gift certificates are available online, at the front gates, by calling the Membership office 412-365-2534, or by filling out and mailing in the Gift Certificate Order Form.
Q: May I bring a guest if the second adult listed on the card can’t attend?
A: All Memberships are non-transferable. Only the names listed on the card are admitted. Photo ID is required.
Q: Can
I buy/renew Memberships online?
A: Yes, it will generate your id number and your confirmation is then your temporary card. You must present a copy of the confirmation to the cashier for admittance.
Q: Can I purchase a Membership the day of my visit?
A: Yes, Memberships can be purchased at the front entrance and will include your admission for that day. A temporary card will be issued at that time.
Q: Is my Membership fee tax-deductible?
A: Yes, up to $75.
Q: What happens if I lose my card?
A: You can show Photo ID at the gate for admittance or apply for a duplicate card ($5) at the gate or by phone.
Q: Is my Membership good for a calendar year or a year from the date of purchase?
A: Memberships are good one year from the date of purchase. Gift certificates are good a year from the date of redemption.
Q: When I renew what will be my new expiration date?
A: Memberships automatically renew from the current expiration date. If your Membership has lapsed, the new expiration date will be one year from the new purchase date.
Q: When will I receive my Membership card?
A: Please allow 2 weeks for delivery…if you haven’t received your card in this time, please contact the Membership office 412-365-2534.
Q: How do I add a guest?
A: The Family Plus level comes with 10 guest admissions. If you only have the Family level, you can upgrade for $35 and get the guest admissions. (please note: guest admissions are only valid at the Pittsburgh Zoo & PPG Aquarium)
Q: Do you have a single parent Membership?
A: No, Memberships cover households. If only one adult resides there, only one is covered.
Q: Can I purchase a Membership for my daycare?
A: No, Memberships cover households. Group rates are available for 15 or more people when arrangements are made 2 weeks in advance.
Q: Can my childcare provider use my Membership card to bring my kid(s)?
A: Yes, your childcare provider must have your membership card. Your children will receive free admission with your Membership card, and the childcare provider can use a guest admission (if applicable) or pay regular admission.
A Wonderful Gift!
Zoo Membership is your passport to family fun and adventure. Why not treat somebody you love to a gift Membership which includes 12 months of free admission to the Pittsburgh Zoo & PPG Aquarium and Kids Kingdom, free parking, and much more!
Membership Changes for 2010/2011
The Pittsburgh Zoo & PPG Aquarium no longer accepts paper Guest/Babysitter passes.
For memberships purchased after Jan. 1, 2010, guest admissions are tracked by computer using membership
ID numbers.
As of January 2010 guest admissions will be tracked electronically through your membership card. Guest admissions will expire with the membership expiration date.
For more information,
call 412-365-2534.