Zoo Policies

polar bears under water

The Pittsburgh Zoo & PPG Aquarium is dedicated to providing safe, fun, and unique educational encounters with wildlife. Please observe the following policies for the health and safety of your group, our animals and staff members, and all our visitors.

Visitor Safety
Visitors are to stay on public pathways only.  Barriers between you and the animals such as rails, moats, rocks, and fencing are there for the safety and protection of both you and the animals.  Please do not lift children over rails or barriers, allow them to play on rocks, rest them on railings, or stick fingers or arms through fences. Do not enter non-public areas and stay on the main pathway and in visitor areas at all times.


Severe Weather, Emergencies & Re-entry
The Pittsburgh Zoo & PPG Aquarium is a rain or shine facility. Rain checks and refunds will not be granted. In the event of severe weather, visitors may be refused entry into the park, or if already in the park, visitors may be asked to relocate to indoor facilities.
Due to health, safety, operational, or weather concerns, certain areas of the park may be closed. Visitors must comply with staff requests in the event of an emergency situation.
Visitors may leave the park and return on the same day. Any visitor wishing to do so must have their original receipt to be granted reentry. Re-entry will only be granted on the same day of purchase as the original admission.


Animal Health and Safety
Balloons and straws are very dangerous to animals and are not permitted inside the Pittsburgh Zoo & PPG Aquarium for any reason.
Please do not feed the animals. All of our animals' diets are closely monitored by our vet and keeper staff.
First Aid and Lost Party Members
Visitors are encouraged to find and notify the nearest Zoo personnel of any situations requiring first aid attention or separated members of a party.


Pets
Pets are not permitted on Zoo grounds, in the parking lot, or in cars. For more information on off-site babysitting for your pet, contact The Dog Stop at thedogstop.net or call 412-361-0911. 


Service Animals
In accordance with the Americans with Disabilities Act, only Service Dogs are permitted on Zoo grounds. Due to the nature of some exhibits within Kids Kingdom, we are unable to allow service dogs in open-contact yards. 


Outside Food & Drink
Visitors cannot bring glass containers, anything that needs to be cooked, grills of any kind, or any alcohol into the park during normal business hours. We do not offer storage lockers or places to store coolers/picnic lunches. Visitors can bring in “bagged lunch-style” food or leave food or belongings in their vehicles (at their own risk) and return to the car to get them throughout the day. If the visitor chooses to do this, a receipt is required for reentry to the Zoo.
There are also picnic areas within the park and, as long as they are not reserved for the day (noted with a sign), visitors are welcome to utilize these areas for eating outside food or consumables purchased in the park. Anything left in a picnic area unattended is at the visitor’s own risk and is not recommended. 


Weapons
Weapons of any kind are strictly prohibited on Zoo grounds.


Dress Code
For the health, safety, and comfort of all guests, shirts and footwear must be worn at all times. Provocative, revealing, or offensive clothing is prohibited.  Disguises, costumes, or articles of clothing that conceal a visitor’s identity are prohibited.


Nursing & Baby Changing
Nursing is a natural process and mothers are welcome to nurse in all areas within the park. Baby changing stations are available in all men’s and women’s restrooms throughout the park.


Personal Wheeled Devices
Heelys, skateboards, rollerblades, bicycles, scooters, and roller skates are not permitted on Zoo grounds. Unauthorized motorized vehicles, other than wheelchairs or electric scooters for the disabled, are not permitted on the Zoo paths. Please remain on the pathway throughout your visit. All strollers, wagons, and wheelchairs must use the elevator located next to the escalator when entering the park. 


Photography
Please download our Zoo Policy for Professional Film and Production for more information.


Tobacco Use
The Pittsburgh Zoo & PPG Aquarium is a tobacco-free Zoo. The Zoo does not permit smoking, chewing, or any other use of tobacco products on Zoo property. 


Please note that these policies exist to provide a safe, healthy, and enjoyable experience for all Zoo visitors.  The Pittsburgh Zoo & PPG Aquarium reserves the right to refuse admission to anyone who does not comply with these policies.  Additionally, breach of any of these policies may result in removal from the park without refunded admission.

Please contact Visitor Services at 412-665-3640 with any questions.